Whether you need ongoing support, a migration project or just a second opinion from someone who knows the platform — we're happy to have a no-commitment conversation first.
Within one business day, a senior consultant reads your request and prepares a relevant response — not a template reply.
If your situation looks like a good fit, we suggest a short call — no sales pitch, just enough to understand what you actually need and whether we are the right people to help.
If there is a fit, we send a fixed-scope proposal with a clear description of deliverables and a fee. No open-ended time-and-materials, no hidden costs.
Not sure if we can help? Get in touch anyway. If your situation is outside our expertise, we will tell you honestly — and point you in a better direction if we can.
No. Many of our clients are regional banks, microfinance institutions and community banks with small internal IT teams. In fact, those institutions often benefit most from external Core Banking expertise, because they cannot afford to hire a full-time specialist.
Yes. The majority of our engagements are remote. We have worked with banks across Europe, the Middle East and Africa without ever visiting their offices. For complex projects — particularly go-lives and migrations — we are happy to work on-site if that is what the project requires.
For retainer support engagements, we can typically begin within one to two weeks of agreeing a scope. For project engagements, the start date depends on what the project requires — some need a more detailed assessment phase first.
Retainer pricing depends on the scope: how many hours per month, which activities are included, and the complexity of your environment. We don't publish rates because they vary significantly. The first step is a call to understand your situation — then we can give you a realistic number.
Yes. We are familiar with ERI Bancaire / Olympic Banking Group's support processes and can liaise with the vendor on your behalf when needed. This is often valuable when escalating bugs or requesting platform clarifications.